Refund & Cancellation Policy

Last updated: 10 November 2025

This Refund & Cancellation Policy (“Policy”) governs refunds, reversals, and dispute handling on Click Cash, operated by Sevenseas Skynet India Private Limited.

1. General Policy

All transactions on Click Cash are processed in real-time
Once initiated, transactions cannot be cancelled by the user
Refunds are processed only in valid failure or dispute scenarios

2. Wallet Top-up Refunds

Wallet top-up amounts are generally non-refundable once successfully credited to the Click Cash wallet.

Refunds may be considered only in the following cases:

Payment debited but wallet not credited
Duplicate wallet top-up due to technical error
Transaction marked as failed by the payment gateway

Approved refunds will be credited back to the original payment source within 5–7 working days, subject to gateway timelines.

3. Recharge & BBPS Refunds

Mobile recharge, DTH recharge, and BBPS bill payments are processed via third-party service providers and banking networks.

Refunds are applicable only if:

Amount debited but service not delivered
Transaction status is marked as FAILED or REVERSED
Operator or biller confirms transaction failure

Successful recharges or bill payments are non-refundable.

4. Complaint & Dispute Handling

Click Cash provides a dedicated Complaint / Dispute API for raising transaction-related issues.

Users must submit complaints with:

Transaction Reference ID / UTR
Registered mobile number
Service type (Recharge / BBPS / Wallet)
Issue description

Complaints are verified internally and with our service partners including iPayments.

5. Refund Processing via iPayments

For eligible complaints, Click Cash initiates refund or reversal through the iPayments Complaint & Reversal API.

Refund approval is subject to operator and iPayments validation
Partial or full refunds may be issued based on case outcome
Refunds are processed to wallet or original payment source

Click Cash is not responsible for delays caused by banks, operators, or third-party service providers.

6. Wallet-to-Wallet Transfers

Wallet-to-wallet transfers are final and irreversible.

Refunds will not be provided for:

User errors (wrong recipient)
Authorized and completed transfers
Disputes after successful credit

7. Processing Time

Complaint resolution: 3–7 working days
Refund credit timeline: 5–10 working days
Timeline may vary based on bank/operator response

8. Cancellation Policy

Due to the nature of digital services, cancellations are not permitted once a transaction is initiated.

Users are advised to verify details before confirming any transaction.

9. Fraud & Abuse

Refunds will not be issued if:

Transaction is found fraudulent or abusive
User violates platform Terms & Conditions
False or misleading complaint information is provided

10. Policy Updates

Click Cash reserves the right to modify this Policy at any time. Continued use of the platform constitutes acceptance of updated terms.

11. Contact & Support

For refund or cancellation queries, contact:
support@clickcashindia.in